Refund policy

You cannot request a refund once your order has already been shipped.

To start a return, you can contact us at contactnoearts@gmail.com. If your return is accepted, the money will be refunded within one week

You can always contact us for any return question at contactnoearts@gmail.com

if your order has never arrived and you have not requested a tracked shipment, the store is not responsible for losses or damages during shipping.

it is the customer's responsibility to choose the safest shipping for their package, since there are notices throughout the store regarding the cheapest( but without tracking number) shipments, it is your responsibility to choose the type of shipment you want. if you didn't asked for a tracking number, i can't refund your order.

if you have chosen a shipment and your order has arrived damaged, I need you to make a video opening the package and checking the items, because if we want to make a claim to the postal service, this is necessary, if in the video the package is already open, it will not be valid and we will not be able to make the claim.

 

once you place the order:

you have 6 months once you place the order to ask for a refund.

once the package is shipped:

you have 4 months once the package is shipped to ask for a refund, only if i received the package back to me. 
if the package gets lost and you asked for a tracked shipping, i can make the refund.

Exceptions / non-returnable items, 
If your order has already been shipped there will be no refund.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges (before I ship the item)
send me your order number and I'll refund your order, and once the refund is accepted, make a separate purchase for the new item.

Defective product:

If your product arrived defective you have 15 days (starting from the day you’ve received the package) to request a product exchange, the product must be sent back unless I indicate otherwise. I will also offer a partial refund.

*The store will take care of the shipping costs if you contact me within the indicated period. 

After 15 days, you will only be eligible for a partial refund of the product, the total refund will depend on how defective the product is, you have 2 months to request the partial refund. 

*After 15 days, you can request a product exchange, but the store will not take care of any shipping costs.

Refunds

We will notify you once we’ve received your return request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.